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Frequently Asked Questions

Parts & Service

We don’t just sell heavy-duty truck parts—we back them up with professional shop services that keep your equipment moving. From custom fabrication to precision repairs, our team has the tools and expertise to handle jobs big and small. Here are some of the specialized services we offer:

Q: Do you service hydraulic systems?
A: Yes! We specialize in hydraulic systems—whether it’s troubleshooting, repairing, or building custom solutions. Our team ensures your equipment stays strong and dependable.

Q: Can you build or repair custom drivelines?
A: Absolutely. We design and assemble custom drivelines to meet your exact specifications, whether you need a repair, replacement, or a completely new build.

Q: What is a bushing press service, and do you offer it?
A: A bushing press is used to replace worn bushings in components like V-rods, torque rods, and walking beams. We provide professional bushing press service to restore strength, reduce vibration, and extend the life of your suspension parts.

Do you offer flywheel resurfacing?
Yes. Our flywheel resurfacing service restores a smooth, even surface for proper clutch engagement—helping your truck run efficiently and preventing costly downtime.

Can you bend custom U-bolts?
Yes, we bend U-bolts in-house to fit your exact needs. No matter the size or shape, we can create durable U-bolts tailored for your application.

Do you rebuild fan clutches?
We do! Our fan clutch rebuilding service helps restore proper cooling performance, preventing overheating and protecting your engine investment.

Questions about our services? We make it easy—just give us a call or text us for a quick quote today.

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Online Ordering

Do I have to register before ordering?

Yes, to view pricing you'll need to sign up for an account. Please fill out our online registration form to begin placing orders.

Can I pick up my order?

Yes, at checkout, select the Pickup shipping method and then choose which location you'd like to pick up your order at. You can pick it up at WILL CALL any time during business hours.

What payment methods can I use?

You can pay for your order with a purchase order, credit card, ACH account, credit or feel free to request a quote if you'd like different pricing options for products.

Have questions or need a quote? Text us!

Order Delivery

How soon will my order be delivered?

Most orders are delivered within 24-48 hours to most areas.

Do you deliver to my area?

We deliver to any customer located within a 25-mile radius of the branch you order from. Our goal is to get the parts you need to you quickly and reliably.

Do you ship to my area?

We ship to all 50 US states, as well as Canada.

My Account

I forgot my password, how do I sign in?

Navigate to the Account Retrieval page and follow the instructions to set a new password for your account.

How do I change my preferred language?

Sign in to your account and then:

  1. Choose Manage Account in the top right corner
  2. You'll be take to your account
  3. Choose your profile icon
  4. Choose Language
  5. Select the language of your choice; for example Canadian French

Frequently Asked Questions

🚚 Delivery & Ordering

Q: Where do you deliver?
A: We deliver to any customer within a 25-mile radius of the branch you order from. Our goal is to get your parts to you quickly and reliably.

Q: Is there a minimum order for delivery?
A: No, there’s no minimum. Whether you need one part or a truckload, we’re here to help.

Q: Do you ship outside the 25-mile radius?
A: Yes. For customers outside our local delivery zone, we can arrange shipping through trusted carriers. Ask your branch for details and rates or complete the checkout process on our website.


🔧 Services & Repairs

Q: Do I need an appointment for services like flywheel resurfacing or driveline repair?
A: Walk-ins are welcome, but we recommend calling ahead so we can schedule your service and minimize downtime.

Q: How long does a typical repair or service take?
A: Service times vary based on the job. Many services, like flywheel resurfacing or U-bolt bending, can be done same-day. Larger projects may take longer—our team will give you an estimate up front. Our goal is to get you back on the road as fast as possible.

Q: Can you handle fleet service requests?
A: Absolutely. We work with fleets of all sizes and can provide custom solutions, scheduled service, and bulk parts delivery.


📦 Parts & Inventory

Q: Do you stock OEM parts as well as aftermarket options?
A: Yes. We carry both OEM and high-quality aftermarket parts to fit your budget and application.

Q: What brands do you carry?
A: We stock a wide range of trusted brands in the heavy-duty industry. Contact your local branch for current inventory or brand-specific requests.

Q: Can you special-order parts if you don’t have them in stock?
A: Definitely. If we don’t have it on the shelf, we’ll work with our vast supplier network to get you the part quickly.


💳 Accounts & Payments

Q: What forms of payment do you accept?
A: We accept major credit cards, business checks, fleet accounts, and cash.

Q: Can I set up a business or fleet account with LWK?
A: Yes! Ask about our account options—perfect for companies that order regularly and want simplified billing. Email us at AR@nwdrivetrain.com to get set up!

Q: Do you offer credit terms for commercial customers?
A: We do. Contact our accounts department at AR@nwdrivetrain.com for details on credit applications and terms.


📱 Communication & Support

Q: Can I text in my order or quote request?
A: Yes! You can text us directly for questions or to request a custom driveline, hydraulic, or telematics quote.

Q: Do you provide updates on my order status? A: When you create an account, we provide order updates through our CRM system, keeping you informed every step of the way. From confirmation to delivery, you’ll always know the status of your order. You can view past invoices/orders anytime through our system.

Q: How can I reach support after hours?
A: If it’s after business hours, you can text the branch you wish to contact and our team will get back to you first thing the next business day.


🛠 Custom Work

Q: What information do I need to provide for a custom driveline or U-bolt order?
A: Bring your measurements, specs, or the original part, and our team will create a custom solution that fits perfectly.

Q: Do you provide quotes for hydraulic or telematics systems?
A: Yes. Our experts can create a tailored quote based on your system requirements—just call or text us for details.

Q: Can you rebuild or repair parts I bring in?
A: In most cases, yes. Services like fan clutch rebuilding, flywheel resurfacing, and bushing press work are designed to give new life to existing components.